Privacy Policy
Effective Date: September 2025
Bharat Gas Service ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services via WhatsApp and our website https://bharatgasservice.com.
1. Information We Collect
We collect personal information from you in order to provide support, improve services, and keep you informed. This includes:
- Full Name
- Email Address
- Phone Number
- Details provided in forms or messages, such as complaints or feedback
2. How We Collect Information
- Submit forms through WhatsApp or our website
- Send messages or complaints
- Subscribe to notifications or marketing material
3. How We Use Your Information
- To respond to customer complaints and issues promptly
- To provide government-related notifications and updates
- To send promotional offers, newsletters, and marketing campaigns
- To improve our services and ensure a better customer experience
4. Data Protection
- Encryption of data in transit
- Secure servers and access control policies
- Regular monitoring to prevent unauthorized access
5. Data Retention
Your data is retained only for as long as necessary to fulfill service purposes or legal obligations. We periodically review data and delete it if it's no longer required.
6. Sharing of Information
- Compliance with legal requirements
- Fraud prevention and dispute resolution
- Operating our services securely
7. User Rights
- Access your personal data that we have collected
- Request correction or update of inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
8. Cookies and Tracking
Our website does not use tracking cookies or third-party tracking technologies to collect your personal information or monitor your behavior for advertising purposes. We may use essential cookies necessary for basic website functioning. These cookies do not collect or share personal data and can be disabled via your browser.
9. Handling Complaints
If you have concerns about how your data is processed, you can reach out to us at bgs.bpcl@gmail.com. We aim to resolve complaints within 30 days.
10. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be addressed under the jurisdiction of courts in Delhi, India.
11. Changes to This Policy
We reserve the right to update this policy. Any significant changes will be communicated through our website or WhatsApp notifications. Continued use of services after changes implies acceptance.
12. Contact Us
If you have questions or wish to request data access or deletion, contact us at bgs.bpcl@gmail.com.